Terms of Service

About these terms

These Terms of Service ("Terms") are a legal agreement between you and OperAi Group Ltd, a company registered in England and Wales (Company Number 17057467) with its registered address at Bartle House, Oxford Court, Manchester, M2 3WQ ("we", "us", "our", "OperAi").

By using our website, submitting an enquiry, or becoming a customer, you agree to these Terms. If you don't agree, please don't use our service.

About OperAi

OperAi provides AI-powered operational infrastructure for small and medium businesses, primarily in the UK trades and home services sectors. Our service includes lead management, automated communications (SMS, WhatsApp, voice), and operational dashboards.

We offer three subscription tiers: Core, Advanced, and Ultra, with pricing and features as described on our website. Pricing may change from time to time, but existing customers will be given reasonable notice of any increases.

Eligibility

To use OperAi, you must:

• Be at least 18 years old
• Have the authority to enter into a contract on behalf of yourself or your business
• Provide accurate and current information when signing up
• Use the service only for lawful business purposes

Your account

If you become a paying customer, you'll receive an account with login credentials. You're responsible for:

• Keeping your login details secure and confidential
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorised access
• Ensuring your contact information remains accurate

Subscription and billing

Setup fees

Each plan includes a one-off setup fee, payable before implementation begins:

• Core: £995
• Advanced: £1,495
• Ultra: £2,200

Monthly subscription

After setup, you pay a recurring monthly subscription fee corresponding to your chosen plan. Subscriptions are billed monthly in advance via Stripe.

Communications credits

Each plan includes monthly communications credits (calls, SMS, WhatsApp messages). Usage beyond your monthly allowance is billed at our then-current per-unit rates, or you can purchase additional Pro Comms Bundles at a fixed monthly rate.

Payment failures

If a payment fails, we'll attempt to recharge your card and notify you. If payment isn't received within 14 days, we may suspend your account access. Continued non-payment may result in account termination.

Implementation guarantee

We offer a 21-day implementation guarantee. If we haven't successfully completed your initial setup and onboarding within 21 days of the setup fee being paid (excluding delays caused by you, such as not providing access or information we've requested), you can request a full refund of the setup fee.

No long-term contracts

Our subscriptions are month-to-month. You can cancel at any time by giving us at least 30 days' notice via email to [email protected]. You'll be billed for the final 30 days, after which your subscription ends and access is removed.

Setup fees are non-refundable after the 21-day implementation guarantee period has passed.

Acceptable use

When using OperAi, you agree NOT to:

• Use the service for any unlawful purpose or to violate any applicable law or regulation
• Send spam, unsolicited marketing, or any communications that breach UK privacy laws (PECR, GDPR)
• Send fraudulent, deceptive, or misleading communications
• Impersonate any person or entity
• Use the service to harass, threaten, or harm others
• Attempt to gain unauthorised access to our systems or other accounts
• Reverse engineer, copy, or attempt to extract the source code of our service
• Resell or sublicense the service without our written permission

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.

Your data and content

You retain all rights to data and content you provide through OperAi (your contacts, messages, customer information, etc.). By using our service, you grant us a limited licence to process this data solely as needed to provide the service.

For details on how we handle personal data, see our Privacy Policy.

On account termination, we'll provide you with a reasonable opportunity to export your data. After 30 days post-termination, we may delete your data from our systems unless required to retain it by law.

Service availability

We aim for 99.9% uptime but cannot guarantee uninterrupted service. We may need to perform maintenance, updates, or repairs that temporarily affect availability. We'll give reasonable notice for planned maintenance where possible.

We're not liable for service interruptions caused by circumstances beyond our reasonable control, including third-party service outages (Twilio, Stripe, hosting providers, etc.), internet failures, or force majeure events.

Third-party services

OperAi integrates with third-party services including but not limited to GoHighLevel, Twilio, Stripe, and Microsoft. Your use of these third-party services may be subject to their own terms and policies, which we don't control. We're not responsible for the actions, content, or policies of third-party services.

Intellectual property

All intellectual property in OperAi (including the platform, software, branding, content, and methodologies) is owned by or licensed to OperAi Group Ltd. Nothing in these Terms transfers any IP rights to you, except a limited, non-exclusive, non-transferable licence to use the service during your subscription.

Disclaimers

OperAi is provided "as is" and "as available" without warranties of any kind, except those that cannot be excluded under UK law.

Any projections shown by our ROI Calculator or marketing materials are estimates based on industry research and the inputs you provide. Actual results vary significantly by business, industry, location, lead quality, and many other factors. We don't guarantee any specific revenue, conversion rates, or business outcomes.

Limitation of liability

To the maximum extent permitted by UK law:

• Our total liability to you for any claims arising from or related to the service is limited to the amounts you've paid us in the 12 months preceding the claim
• We're not liable for indirect, consequential, or special damages including lost profits, lost business, or lost data
• Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited or excluded

Termination

You can cancel your subscription at any time as described under "No long-term contracts" above.

We may terminate or suspend your account immediately if:

• You materially breach these Terms
• You fail to pay outstanding fees
• You use the service to engage in illegal activity
• We're required to do so by law

On termination, your access to the service ends. Sections of these Terms that should survive termination (including IP, liability, and dispute resolution) will continue to apply.

Changes to these terms

We may update these Terms from time to time. For material changes, we'll notify you at least 30 days before they take effect. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

Governing law and disputes

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, except where mandatory consumer protection laws give you the right to bring proceedings in your local jurisdiction.

Before starting any legal proceedings, please contact us at [email protected] — we'll do our best to resolve any issues directly.

Contact us

If you have any questions about these Terms:

• Email: [email protected]
• Phone: 0161 524 0932
• Post: OperAi Group Ltd, Bartle House, Oxford Court, Manchester, M2 3WQ

By using OperAi, you acknowledge that you've read and agree to these Terms of Service.