Privacy Policy

Who we are

OperAi is operated by OperAi Group Ltd, a company registered in England and Wales (Company Number 17057467) with its registered address at Bartle House, Oxford Court, Manchester, M2 3WQ.

For the purposes of UK GDPR and the Data Protection Act 2018, OperAi Group Ltd is the data controller responsible for your personal data.

You can contact us about anything in this policy at [email protected] or by calling 0161 524 0932.

What information we collect

Information you give us directly

When you submit our enquiry form or contact us, we collect:

• Your first name
• Your email address
• Your phone number
• Your preferred call time
• Any notes you choose to share about your business or enquiry
• The plan you've selected interest in (Core, Advanced, or Ultra)
• If you used our ROI Calculator: the values you entered (job value, missed enquiries per week, response time) and the projections we calculated based on those values

Information we collect automatically

When you visit our website, we may automatically collect basic technical information including your IP address, browser type, device type, pages viewed, and referral source. This helps us understand how the site is being used and improve it.

How we use your information

We use your data only for these purposes:

• To respond to your enquiry — contacting you about a discovery call, providing requested information, or following up on your interest in OperAi
• To deliver our service — if you become a paying customer, we use your data to provide and operate the OperAi platform
• To improve our service — analysing how prospects engage with our website and tools to make them better
• To meet our legal obligations — keeping records as required by tax, accounting, and consumer protection law

We will never sell your personal data to third parties.

Our legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Consent — when you submit a form or contact us, you consent to us processing the data you provide for the purposes outlined above. You can withdraw this at any time.
• Legitimate interests — for limited internal analytics on website use, where we have a legitimate interest in improving our service and you would reasonably expect this
• Contract — where you become a paying customer, we process your data to fulfil our contract with you
• Legal obligation — where we're required by law to retain certain records

Who we share your data with

We share your data only with carefully selected third-party service providers who help us operate our business. These include:

• GoHighLevel (LeadConnector LLC) — our customer relationship management system, which stores your contact information and enquiry details
• Microsoft 365 — our email service provider
• Stripe — for payment processing if you become a paying customer
• Twilio — for SMS and voice communications
• Cloud hosting providers — for storing data securely

All providers are bound by data processing agreements that require them to protect your data and use it only for the purposes we've authorised.

Where your data is stored

Your data is primarily stored within the UK and European Economic Area (EEA). Some of our service providers (such as GoHighLevel) operate from the United States. Where data is transferred outside the UK/EEA, we ensure it's protected by appropriate safeguards including Standard Contractual Clauses approved by the UK Information Commissioner's Office.

How long we keep your data

We retain your personal data only as long as we need it for the purposes described above:

• Enquiry data — kept for up to 24 months from your last interaction with us, after which we anonymise or delete it
• Customer data — kept for the duration of your contract with us, plus 7 years afterwards as required by UK accounting and tax law
• Marketing communications — kept until you unsubscribe or withdraw consent

Your rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data ("right to be forgotten")
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can ask us to provide your data in a portable format
• Right to object — you can object to certain types of processing
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.

How we protect your data

We use industry-standard security measures including encryption in transit (HTTPS/TLS), encryption at rest, secure authentication, and regular security reviews. Our service providers (Stripe for payments, GoHighLevel for CRM, etc.) are all major regulated platforms with bank-level security.

Cookies

Our website uses cookies and similar technologies. For details on which cookies we use and how to manage them, please see our Cookie Policy.

Marketing communications

If you submit an enquiry, we may contact you with information about OperAi by phone or email — this is necessary to follow up on your enquiry. We won't add you to general marketing lists without separate consent. You can opt out of any marketing communications at any time by clicking unsubscribe in any email or by emailing us directly.

Children's data

Our service is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a child, please contact us and we'll delete it.

Complaints

If you have concerns about how we handle your data, please contact us first at [email protected] — we'll do everything we can to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at ico.org.uk or call 0303 123 1113.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. For material changes, we'll notify you by email if we have your address.

Questions? Email us at [email protected] or call 0161 524 0932. We'll be happy to help.